This Privacy Policy explains how Red Trampoline, Inc. (“we,” “us” or “our”), as the operator of the website www.redtrampoline.com.au, collects, uses, stores, and discloses personal information. By using our website and services, you consent to the practices described here.

We collect personal information in order to deliver and improve our services, to manage our membership community, and to facilitate meaningful connections between people seeking to live and work in Europe, business partners and European employers, and other partners and affiliates who collaborate with us. The information we collect allows us to provide services tailored to individual needs, respond to requests and enquiries, support account management, conduct business operations, and better understand how our services are used. We also process personal information to comply with contractual and legal obligations, to improve our platform experience, and to communicate with you about opportunities, resources, and updates.

When people choose to join our community and explore opportunities to work in Europe, we collect personal information that may include identification details, contact information, professional employment history, qualifications, skills, motivators for moving to Europe, intended timeframes, and the type of support they expect to need during their transition. Where people choose to subscribe to paid services, we will collect and process payment information. This information is used to provide tailored career and relocation support, to facilitate introductions to European employers, and to manage membership services.

In addition to information provided directly, certain personal information is collected automatically whenever you interact with our website or online services. This may include data contained in log files such as your internet protocol (IP) address, operating system, browser type, date and time of visit, and the pages you access. We also collect analytics information about how you navigate through our services, the actions you take on our platform, and the links or objects you interact with, sometimes referred to as clickstream data. Where relevant, we may collect general location information based on your IP address or more precise location data if you access our services through a mobile device. Information about the use of cookies and similar technologies, and the choices available to you, can be found in our Cookie Notice.

We also obtain personal information from other sources and third parties, and we often combine this information with data collected directly or automatically. For example, we may receive information from service providers such as payment processors, analytics providers, and marketing partners; from business partners with whom we collaborate on joint initiatives or co-branded services; and from publicly available sources such as professional directories or government registers. Where you engage with our services through social networks, we may also receive information that you permit those networks to share with third parties, such as when you follow us, share our content, or interact with our profiles. The information we receive depends on your privacy settings within those networks. From time to time, we may also supplement our records with information provided by other third parties to improve the accuracy of our records, to personalise services, or to pre-populate forms, and we may use this information for communication, marketing, and service improvement purposes.

We also collect information from our business partners and European employers who engage with Red Trampoline to post opportunities, recruit talent, and participate in our services. This may include company details, contact information of representatives, billing and payment information, and records of job postings or recruitment activity. This information is used to manage accounts, deliver contracted services, process payments, and strengthen the partnerships that form part of our global community. In addition, we may collect information from other partners and affiliates who work with us in delivering services, supporting our operations, or collaborating on joint initiatives. This information is collected for the purpose of maintaining and expanding professional relationships, facilitating joint activities, and ensuring compliance with applicable agreements.

Where the European Union’s General Data Protection Regulation (GDPR) or the United Kingdom’s equivalent applies, we process personal information under lawful bases that include consent, contractual necessity, legitimate interests, and compliance with legal obligations. Consent is obtained where required, such as for marketing communications or optional services. Contractual necessity applies when we must process information in order to deliver services you have requested. Legitimate interests include our need to operate and improve our platform, maintain security, and communicate essential updates. Legal obligations require us to retain or disclose certain information where the law mandates it.

Because Red Trampoline operates in Australia and partners across Europe, your personal information may be transferred and stored outside your country of residence. Information may be processed in Australia, the United States, and other jurisdictions where our service providers operate. Where personal information is transferred from the European Union or the United Kingdom to jurisdictions without an adequacy decision, we rely on Standard Contractual Clauses to ensure that equivalent protections are in place. By using our services, you consent to such transfers, subject to your rights under applicable data protection laws.

We may share personal information with trusted third parties, including service providers who perform functions on our behalf such as hosting, payment processing, analytics, or marketing support. Personal information may also be disclosed to business partners and European employers when individuals apply for opportunities or make their profiles visible on the platform. In some circumstances, we may be required to disclose information to regulators, law enforcement agencies, or courts of law in response to lawful requests, subpoenas, or legal processes. Information may also be shared in the event of a merger, acquisition, sale, or restructuring involving Red Trampoline or its affiliates. In all such cases, we require third parties to provide appropriate protections, and we remain responsible for the processing of personal information unless we can demonstrate that we are not responsible for the event giving rise to any damage.

Depending on your place of residence, you may have rights to access, correct, delete, or transfer your personal information. You may also have the right to withdraw consent, to object to or restrict processing in certain circumstances, and to lodge a complaint with your local data protection authority. Requests to exercise these rights may be made by contacting us at privacy@redtrampoline.com.

We retain personal information for as long as is necessary to provide services, maintain accounts, and meet legal obligations. Information belonging to people looking to move  and work in Europe is retained until they request deletion or close their membership account, unless longer retention is required by law. Information relating to business partners, European employers, and affiliates is retained for the duration of our contractual or business relationship and thereafter as required for compliance purposes. We apply appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, and destruction.

The website and online services are not directed to, and we do not intend to, or knowingly, collect or solicit personal information from children under the age of 16. If you are under the age of 16, please do not use the website or online services or otherwise provide us with any personal information either directly or by other means. If a child under the age of 16 has provided personal information to us, we encourage the child’s parent or guardian to contact us to request that we remove the personal information from our systems. If we learn that any personal information we collect has been provided by a child under the age of 16, we will promptly delete that personal information.

The website and online services may also include links to third-party websites, plug-ins, and applications. Except where we post, link to, or expressly adopt or refer to this Privacy Policy, this Policy does not apply to and we are not responsible for any personal information practices of third-party websites and online services or the practices of other third parties. To learn about the personal information practices of third parties, you should visit their respective privacy notices.

We respect your right to opt out of marketing communications or of non-essential disclosures to third parties, although applicable laws may permit us to retain certain information even where you exercise such an opt out, for example where contracts remain in effect or where regulatory or compliance requirements apply.

If you have any questions, concerns, or complaints about this Privacy Policy or the way your information is handled, you may contact us at privacy@redtrampoline.com. We will work to resolve your concerns promptly and in good faith.